Shipping policy
At Cigar Dynasty, we understand the importance of receiving your order promptly and in good condition. That's why we take great care in packing and shipping your items. Here's what you need to know about our shipping policy in India:
Shipping Options: We offer several shipping options within India to choose from, including standard, expedited, and overnight delivery. The cost and estimated delivery time for each option will be displayed during checkout.
Order Processing: Once your order is placed, we will process it within 24 hours. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Restrictions: Due to Indian laws, we may be unable to ship tobacco products to certain states within India. If you are unsure whether we can ship to your location, please contact us before placing your order.
Delivery Times: Delivery times are estimated and may vary based on your location and shipping method. We will make every effort to ensure that your order is delivered on time, but we cannot guarantee delivery dates and will not be liable for any damages or losses resulting from late or missing deliveries.
Signature Requirement: For your protection, some orders may require a signature upon delivery. If you will not be available to sign for your delivery, we recommend having your order shipped to an alternative address where someone will be available to sign for it.
Lost or Damaged Packages: If you receive a damaged or incorrect product, please contact us immediately so that we can resolve the issue. If your order is lost or damaged in transit, please contact us within 30 days of the shipment date so that we can investigate and take appropriate action.
International Shipping: We do not currently offer international shipping from India.
Return to Sender: If a package is returned to us as undeliverable, we will contact you to arrange for re-delivery. We are not responsible for shipping costs for packages returned as undeliverable.
In conclusion, we at Cigar Dynasty are committed to providing you with the best possible shipping experience within India. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We're always here to help!